Information Technology – Service Management

Information Technology – Service Management (ITSMS) Personal Certification validates an individual’s knowledge and professional competence in understanding, implementing, and supporting IT Service Management systems in accordance with ITSMS principles. It demonstrates the ability to design, deliver, and continually improve IT services, manage service risks, ensure service quality, and support compliance with organizational and customer requirements, reflecting a strong commitment to service excellence, reliability, and continual improvement in IT service delivery.

Information Technology – Service Management (ITSMS)

Certified organization to conduct Lead Auditor /Auditor & Lead Implementer Trainings for ISO 20000-1:2018 (Information Technology - Service Management). {Certification Body: M/s Staunchly Management and System Services Limited. Accreditation Council is EGAC, a Multilateral Recognition Arrangement (MLA) Signatory, under International Accredited Forum (IAF) (www.iaf.nu)}. MacLead Cert#: IN56337S
Approved Training Partner with Cyber Accreditation Board (www.cyberab.org) an initiative of US Dept of Defense.
Licensed institute partner with CMMI Institute, Pittsburgh, USA (www.cmmiinstitute.com)
Government eMarket Place (GeM) approved Organization (www.gem.gov.in)

Experiential Learning Content (Practice Based)

Introduction to IT Service Management Systems (ITSMS) & ISO 20000-1 Foundations

Entry level exam and Introduction to program, course structure
Introduction to ITSMS
Overview and Vocabulary
Exercise 1
Group discussions I & II
Overview and Vocabulary cont…d
ISO 20000-1 clauses 4 – 6
Exercise 2

ISO 20000-1 Operational Requirements & Service Management Controls

Review of Day 1 learning
ISO 20000-1 clauses 7
ISO 20000-1 clauses 8
8.1 Operational planning and control
8.2 Service portfolio
8.3 Relationship and agreement
8.4 Supply and demand
8.5 Service design, build and transition
8.6 Resolution and fulfilment
8.7 Service assurance
Exercise – 3
ISO 20000-1 clauses 9-10
Service reporting
Exercise - 4

Auditing Guidelines & Professional Competence (ISO 19011)

Review of Day 2 learning
Guidelines for Auditing - ISO 19011: 2018
Exercise – 5
Guidelines for Auditing - ISO 19011: 2018
Exercise – 6
Certification, Registration & Accreditation
Auditors Competence & Code of Conduct

Lead Auditor & Implementer Practical Workshop

Review of Day 3 Learning
Entry level exam and Introduction to program, course structure
Introduction to ITSMS
Overview and Vocabulary
Group discussions I & II
Overview and Vocabulary
Exercise 1
ISO 20000-1 clauses 4 - 6
Exercise 2 Proposal for ITSM Lead Auditor & Lead Implementer Course Page 6
Exercise - 7
Exercise – 8 (Adequacy Audit)
Role Play – Opening & Closing Meeting

Case Study, Final Assessment & Course Closure

Exercise – 10 (Case Study & Role Play)
Summary of the Training Program
Examination

Years of Experience

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Trained Lead Auditors

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Clientele Count

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New Joiners Weekly

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TESTIMONIALS

Positive Reviews From Our Participants

Excellent training! The blend of theoretical knowledge and hands-on application elevated my auditing skills. Highly recommended for anyone aspiring to become an ISO 27001 Lead Auditor.

Devarakonda Sandeep Student

The program’s focus on real case studies and practical audit planning made a huge difference. I now lead privacy audits with clarity and confidence.

Chintakunta Mounika Student

The training met international expectations for Lead Auditor development and significantly enhanced our professional audit capabilities in information security and privacy management.

Vignesh Sundar Student

The program successfully combined theoretical rigor with practical audit scenarios, enabling participants to develop competence and confidence in leading ISO 27001 audits in complex organizational environments.

Prakash V Student

A well-designed and professionally delivered Lead Auditor course. The content was thorough, relevant, and effective in strengthening our organization’s internal and external audit capabilities.

Srikanta Sahu Student

This program delivered in-depth knowledge of privacy risk assessment, PIMS controls, and audit techniques. The training enhanced our ability to evaluate privacy governance frameworks with confidence and consistency.

Vikram Muralidharan Student

We are pleased with the impact of the CMMI implementation, which strengthened our processes and supported continuous improvement, becoming a key part of our quality and performance strategy.

Suresh Kondapalli My3Tech Inc

The ISO 27001 implementation process was comprehensive, well-documented, and aligned with best practices. The structured methodology and continuous support ensured timely and successful certification readiness.

Venkat N Cliniv Health Tech Private Limited

Our organization benefited significantly from the structured approach to capability improvement. The implementation consultants provided clear guidance, practical tools, and recommendations that aligned with our business objectives.

Chinmay Apothecaries Clinical Research Pvt Ltd

This engagement delivered strong value in our journey toward higher process maturity, with structured assessments, gap analysis, and a tailored plan that strengthened governance, quality practices, and delivery consistency.

P N Rao Enhira Software Export Ltd

We are highly satisfied with the ISO 17020 implementation support, which provided clear guidance, practical documentation, and smooth integration into our processes, ensuring successful accreditation compliance.

Gopal V GVQ India LLP

Information Technology – Service Management